A few posts back, I talked about leading with user experience principles. My premise is that each product should have a custom set of them and they inform decision making on the product. I got to wondering, as a UX practitioner what are MY user experience principles. These are the principles that guide how I approach UX.
- Establish UX principles first.
- Continuous, evolutionary improvement. Learn as you go.
- Minimum Viable Wireframes
- Gather metrics for evidence of what you know you don’t know
- Do observations to find out what you DON’T know you don’t know.
- Research by proxy
- Evidence based design
- Get out of the users’ way!
- Performance is critical to user satisfaction.
- Little things matter.
- Curate, curate, curate.
- Seek to express purpose and create trust.
- Follow the ant lion approach when designing for tasks.
- The humanity of a software drives how it’s embraced.
A few of these might be cryptic. I’ll briefly explain them. I think they may be good topics for future posts.
Minimum viable wireframes: A term I coined to describe my practice of only delivering the least polished UX artifact possible to get the feature into production. I’m in the business of making software better, not making pretty pictures or fancy presentations. I have been bit by high fidelity mockups more than once. If a napkin sketch works, go with it. A whiteboard session with stakeholders is my favorite. Take a photo and build.
Research by proxy: I am an interaction designer and information architect at heart. I fell in love with research because evidence makes designing so much more effective. As a UX team of one its hard to conduct research, design and build. I found that regular meetings with Customer Service and Sales provide a ton of info from employees who are in the field doing demos or helping users with issues. These departments are my goto source for how users are doing.
The ant lion approach: More to follow. :)